DEMO ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT TEST | 100% FREE USEFUL ITIL 4 SPECIALIST: CREATE, DELIVER AND SUPPORTEXAM LATEST EXAM PRICE

Demo ITIL-4-Specialist-Create-Deliver-and-Support Test | 100% Free Useful ITIL 4 Specialist: Create, Deliver and SupportExam Latest Exam Price

Demo ITIL-4-Specialist-Create-Deliver-and-Support Test | 100% Free Useful ITIL 4 Specialist: Create, Deliver and SupportExam Latest Exam Price

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A steadily rising competition has been noted in the tech field. Countless candidates around the globe aspire to be ITIL 4 Specialist: Create, Deliver and SupportExam in this field. Once you become ITIL certified, a whole new scope opens up to you and you are immediately hired by reputed firms. Even though the ITIL 4 Specialist: Create, Deliver and SupportExam certification boosts your career options, you have to pass the ITIL-4-Specialist-Create-Deliver-and-Support Exam.

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Customer and User Experience: This section of the exam measures the skills of Service Experience Managers and covers aligning service delivery with customer expectations. It focuses on delivering satisfying experiences by quickly and effectively addressing user needs and service issues.
Topic 2
  • Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.
Topic 3
  • Service Delivery: This section of the exam measures the skills of IT Operations Managers and covers the core processes and activities essential for the effective delivery of IT services. It emphasizes the importance of managing service transitions and operations to maintain consistent, high-quality service output.
Topic 4
  • ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
Topic 5
  • Service Automation and Technology: This section of the exam measures the skills of Automation Engineers and covers the integration of automation and technology in the development, delivery, and support of IT services. It includes understanding how tools and platforms streamline operations and increase efficiency.
Topic 6
  • Continuous Improvement: This section of the exam measures the skills of Process Improvement Analysts and covers leveraging feedback and data to enhance services, processes, and practices. It supports the ITIL framework’s emphasis on ongoing service enhancement and operational maturity.

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q23-Q28):

NEW QUESTION # 23
An organization wants to encourage its employees to suggest improvements to its practices. However, employees are reluctant to suggest improvements because their suggestions have been ignored in the past. The employees do not trust their managers to be open and transparent. Which concept should be applied to overcome this challenge?

  • A. Workforce planning and management
  • B. A continual improvement culture
  • C. Working with a customer-oriented mindset
  • D. Shift-left

Answer: B

Explanation:
The organization should apply a continual improvement culture (C). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 3.4.1) defines this culture as one that fosters trust, encourages employee input, and ensures suggestions are acted upon through transparent processes, addressing the lack of trust and past neglect. This aligns with the service value system's focus on ongoing enhancement. Option A is customer-focused but not employee-centric; option B relates to task shifting; and option D addresses staffing, not cultural issues. The guide emphasizes leadership's role in building this culture.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.4.1 - Continual Improvement Culture.


NEW QUESTION # 24
A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities.
What is the minimum number of different value streams that they need, in order to manage this work?

  • A. One value stream for resolving incidents, and a separate value stream for managing service requests
  • B. One value stream for the organization, and separate value streams for each supplier
  • C. One value stream for the organization, and separate value streams for each team
  • D. One value stream for all activity that arrives via the service desk

Answer: D

Explanation:
A single value stream can manage all activity that arrives via the service desk, regardless of which internal team or supplier is involved, enabling streamlined and consistent handling of incidents and service requests.


NEW QUESTION # 25
What should an organization consider when deciding to retain or outsource specific IT services?

  • A. Transfer of responsibility for highly tailored services
  • B. Immediate staff reduction
  • C. Cultural barriers and associated risks
  • D. Short-term cost optimization

Answer: C

Explanation:
The organization should consider cultural barriers and associated risks (B). The ITIL 4 Specialist: Create, Deliver and Support documentation (Section 3.1.5) states: "Decisions to retain or outsource must account for cultural alignment, potential resistance, and risks such as knowledge loss or service disruption, which impact the service value system." This ensures long-term success, unlike option A (short-sighted), option C (disruptive), or option D (risky for tailored services). The guide adds: "A thorough risk assessment, including cultural factors, is critical for effective outsourcing strategies." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.1.5 - Outsourcing and Retention Decisions.


NEW QUESTION # 26
A large organization is planning to integrate multiple systems into its existing IT infrastructure. What approach should the organization consider to achieve effective integration?

  • A. Adopting a 'big bang' approach for all integrations simultaneously
  • B. Using incremental delivery for the integration of multiple components
  • C. Implementing point-to-point integration for each system
  • D. Choosing direct integration with no predetermined order for deployment

Answer: B

Explanation:
The organization should use incremental delivery for the integration of multiple components (C). The ITIL 4 Specialist: Create, Deliver and Support study guide (Section 2.1.3) advocates incremental approaches to manage risk and ensure stability during integration. The 'big bang' approach (A) is risky; point-to-point (B) is complex; and no order (D) lacks structure.
Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 2.1.3 - Incremental Delivery in Integration.


NEW QUESTION # 27
Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?

  • A. Robotic process automation
  • B. Swarming
  • C. Shift-left
  • D. Shortest item first

Answer: C

Explanation:
The approach that may help is shift-left (C). The ITIL 4 Specialist: Create, Deliver and Support documentation (Section 3.3.1) states: "The shift-left approach moves support activities to frontline teams or users through self-service or enhanced first-line capabilities, reducing resolution times by minimizing escalations to specialists." This directly addresses the scenario, unlike option A (prioritization method), option B (team collaboration), or option D (automation tool). The guide notes: "Shift-left enhances efficiency and user empowerment in incident management." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.3.1 - Shift-Left Approach.


NEW QUESTION # 28
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